FAQ and Contacts

This page provides useful contact information and also some questions and answers you may have.

Can I check my account without Internet connection?

Unfortunately no. The address can be accessed without Internet connection, but your current account balance and any account management functions will be unavailable. Please make sure to have a stable Internet connection to manage your Fantom ecosystem assets.

Can I sign a smart contract call with Ledger Nano S?

Yes, smart contracts interaction can be signed with the Fantom FTM application. The current PWA Fantom Wallet does not allow you to interact with custom smart contracts, but we are working on it.

Can I stake on Fantom network with my Ledger Nano S device?

Yes, staking is also a smart contact interaction, but since it's a crucial part of the Fantom ecosystem, you can already manage staking from the PWA Fantom Wallet and sign it with Fantom FTM Ledger Nano S application. Use Stake menu item on the detail of you account to do so. Other parts are the same as usual transaction.

What does the Windows 10 security popup mean?

The Windows 10 May edition (Windows 1903) changes how Windows interacts with Ledger devices, leading to a security popup when using web apps. Please reinstall the apps on your Ledger device if you're experiencing issues when using web wallets.

Detailed information about the issue can be found on following Ledger Support page.

Contact Information

If you would have any issues or question about Fantom ecosystem, feel free to join us on one of our open channels, or contact us directly on the email address below.

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